Shipping
We can ship most items abroad. Clients from outside Canada don’t have to pay Canadian taxes, but they might have to pay custom dues and such fees. We trust Canada Post to deliver your orders. If you would like to use another carrier to deliver your purchase, you can write a note on your order form. To do so, select Ship to another address? in the billing details section of the Payment page and write your request in the box below.
Canada Post calculates shipping costs according to weight, size, and destination address. We trust Canada Post to deliver your orders. You can easily calculate shipping rates on your shopping cart page.
If a rate does not appear on the page or is abnormally high, please contact customer service at info@decorhom.ca or by phone at 418-851-2040.
Canada Post can deliver packages to mailboxes or directly to your home. To make a specific request, you can select Ship to another address? in the billing details section of the payment page and write your query in the box below.
We are open from Monday to Friday from 8 a.m. to 4:30 p.m.. You can come anytime during our opening hours. If you’d like to fix an appointment outside this schedule, please email us at info@decorhom.ca or call us at 418-851-2040 we will be glad to help you. ☺
Payment and billing
Les informations de paiement sont utilisées uniquement pour le traitement des commandes. Occasionnellement, les informations que vous partagez avec nous peuvent servir à des fins d’amélioration de nos services et de notre plateforme. Nous nous engageons à ne pas vendre vos données personnelles et à respecter votre confidentialité. Si vous souhaitez que vos données soient supprimées, vous pouvez communiquer avec nous à info@decorhom.ca.
The Square online payment system is available on our platform. Square accepts Visa, MasterCard, American Express, Discover, and JCB credit cards. You can also use PayPal payment services. When clicking on Pay with PayPal, you will be redirected to the PayPal website. These transaction systems are known to be secure.
Payments are automatically billed upon reception. In case of a problem, we might exceptionally refund a payment. For more information about our refund policy, please read our Terms of Sale and Terms of Use or contact us at info@decorhom.ca or call us at 418-851-2040.
Orders
We will process each return and exchange request on a case-by-case basis. We suggest that you contact us for any questions about a processed order at info@decorhom.ca or by phone at 418-851-2040, we will happily answer all your questions.
If you prefer to pick up in-store, you can select “In-store” in the Order section of the Payment page. We will email you with pick up instructions.
Return and guarantee
For hygiene reasons, there are some products that we cannot refund nor exchange (bed sheets and pillowcases, for instance). We suggest that you read our Return Policy on the Terms of Use and Terms of Sale page or contact us for more information at info@decorhom.ca or call us at 800-463-1237.
DecorHom will process each refund and exchange request on a case-by-case basis. We suggest that you contact our customer service at info@decorhom.ca or call us at 418-851-2040, we will gladly answer all your questions.
If your order was damaged during shipping, we might refund your items. Please see our Return Policy on the Terms of Use and Terms of Sale page for more information and contact us at info@decorhom.ca or call us at 418-851-2040. We will happily answer all your questions.
Special / custom-made orders
Contact us at info@decorhom.ca or call us at 418-851-2040 to discuss products we can adapt to meet your needs and liking. We will gladly assist you and answer all questions – including pricing and delivery process.
Of course! Contact us at info@decorhom.ca or call us at 418-851-2040 to discuss products we can adapt to meet your needs and liking.
Yes, you can come to visit us at our shop situated in L’Isle-Verte (Québec) at 130 rue Seigneur-Côté. Here, you can browse our variety of textiles and products to create your personalized projects.
Easy! Contact us at info@decorhom.ca or call us at 418-851-2040 to tell us what size and product you need. Then, we will inform you about the price and availability, and it is done.
Textile advice
Here are the sizes we suggest for most regular tables:
± 40 inch diameter round table for 4 people: 60 inch round tablecloth
± 30 x 55 inch table for 4: 52 × 70 inch tablecloth
± 36 x 65 inch table for 6: 60 × 84 inch tablecloth
± 36 x 70 inch table with table extension for 6: 60 × 90 inch tablecloth
± 40 x 80 inch for 6 to 8 people: 60 × 102 inch tablecloth
± 40 x 102 inch for 8: 60 × 120 inch tablecloth
± 50 inch square table for 6: 70 inch square tablecloth
Gentle wash in cold water, half dry in the dryer and hang to finish drying. It is better not to dry clean. For the best results, use Pure laundry products. ☺