INTRODUCTION
The operator of this website is DecorHom. In this document, we refer to DecorHom as “we,” “us,” or “our.” DecorHom suggests that you use this site, any information, any tool, and any service we made available for you, the user, provided that you agree to all the terms, conditions, policies and notices stated in this document.
Every time you visit this website or buy our products, you engage in our “Service.” In doing so, you agree with the following terms (“Terms of Sale,” “Terms of Use,” “Terms”), including all the additional terms, conditions and policies we referenced below. We address these Terms to all users of this website, including, but not limited to, browsers who are vendors, clients, traders, or content creators.
Please read the Terms carefully before you reach and use our website. When you browse or use anything on this site, you agree to our Terms of Sale and Terms of Use. If you disagree with any of the Terms stated in this agreement, you may not browse our site nor use the services offered here. If those terms are understood to be an offer, the agreement of this offer is expressly limited to the Terms of Sale and Terms of Use stated here.
Any new function and tool that we will add to this shop in the future will be subject to this agreement. You can read the latest version of the Terms on this page at any time. We reserve the right to update, modify, or replace any part of the Terms and post updates and changes on our website. It is your responsibility to check this page regularly and be aware of any changes. Upon using our website and accessing your account, you agree to any modification of the Terms published to this day.
ARTICLE 1 — TERMS OF USE OF OUR ONLINE SHOP
In accepting our Terms, you declare to have reached the legal age of majority in your country, state or province of residence and that you have agreed that dependent minor children are allowed to use this website.
You are not allowed to use our products illegally or for any unauthorized purpose. Do not use our Service to break government laws and other regulations (including copyright laws) in any manner.
Do not transmit worms, viruses, or any other type of harmful data.
Any offence or breach of the Terms stated here will result in immediate termination of your access to this Service.
ARTICLE 2 — GENERAL TERMS
We reserve the right to refuse access to our Service to anyone, at any time, and for any reason.
Please understand that we may share your content without encryption (except for your credit card information), which implies (a) transmission to various networks; and (b) modifications aiming to adapt to network connections or software. Credit card information is always encrypted for transmission.
You must not reproduce, duplicate, copy, sell, resell or utilize any part of the Service, content, access, contact information from our website, or through which we provide the Service without prior written permission from DecorHom.
This agreement includes titles for your convenience. However, they do not limit nor affect the Terms.
ARTICLE 3 — ACCURACY, COMPLETENESS AND CURRENTNESS OF CONTENT
We do not take responsibility for accuracy, completeness and currentness of the information available on this website. Its content is for illustrative purposes only and should not be the only source of information for you to make a decision. You may also refer to additional valuable sources of information. You can trust our content at your own risk.
This website might contain out-of-date information. The content that was not updated is for illustrative purposes only. We reserve the right to modify the content of this website, but we have no obligation to do so. You agree to take responsibility for regularly checking for updates on our website.
ARTICLE 4 — SERVICE AND PRICE MODIFICATIONS
We may modify prices and products without notice.
We reserve the right to modify or interrupt the Service, part of it, or some of its content at any time without notice.
We are not liable for any direct or indirect damages arising from the modification of prices, and abortion or interruption of the Service.
ARTICLE 5 — PRODUCTS
Some of our products are available online only. These items might be available in limited quantities and might be returned or exchanged by following our return policy.
We did our best to display colours and pictures of items clearly in our online shop. We cannot guarantee that your computer screen displays colours accurately.
We reserve the right but have no obligation to limit quantities purchased by anyone, and in any geographic territory or under any jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product or service that we offer. We might modify any product description or price at any time and without notice, at our sole discretion. We reserve the right to remove any product from our website at any time. Any service or product offered on our website is null where prohibited by law.
We do not guarantee that the quality of our products, services, information, or any other goods that you have ordered will meet your expectations, nor that we will correct all mistakes on the Service.
We have a significant amount of stock. However, if an item from your order is out of stock, we will contact you to inform you about delays caused by the situation, and discuss options available under the circumstances, or the possibility of a refund of the items that we cannot process at the moment.
DecorHom cannot guarantee that the products sold are identical to the pictures displayed on this website.
DecorHom commits to meeting the prices showed on this website.
Gift cards are final sales. They are non-refundable.
ARTICLE 6 — ORDER PROCESSING
We process orders within three working days. Working days are from Monday to Friday, except for holidays. In case of further delays, we will contact you as soon as possible.
ARTICLE 7 — SHIPPING AND FEES
We ship all orders via Canada Post. We ship all orders from our workshop, in the province of Quebec. When you purchase from our website, you can choose a shipping option, which will determine the shipping time. It is the responsibility of Canada Post to deliver on time.
As soon as your order is on its way, we will email you with your tracking number. You can then track your order on the Canada Post website.
Canada Post calculates shipping costs according to weight, size, postal code, and delivery method. Hence, delivery costs can vary.
We offer free shipping all over Canada for orders of $200 and more (before tax).
International shipping rates depend on the total weight of the package. Custom dues, taxes and other fees might apply. Those fees are to be paid by the client.
Terms for all shipping: DecorHom is not responsible for any unusual delay from the carrier. Clients take responsibility for any mistake on the shipping address. DecorHom does not take responsibility for unclaimed packages at a post office if you are away at the time of delivery.
ARTICLE 8 — PAYMENT, TAXES, AND BILLING
We accept online payments via Square with Visa, MasterCard, American Express, Discover, and JCB credit cards and via PayPal payment services. We do not save your credit card information: Square and PayPal process transactions automatically. Therefore, DecorHom will not be responsible for any fraud or other unlawful use of your credit card information when you purchase on our website.
For environmental reasons, we do not print bills and receipts. We will send your receipt by email. If you would like a printed receipt via regular mail delivery, please write a note in the comment box when filling your order form.
All prices displayed on the DecorHom website are in Canadian Dollars and are before tax prices. Taxes appear during the order process, according to your delivery address. In Quebec, GST and QST apply. Other provinces and territories of Canada have their local taxes that must be applied. We do not charge taxes on orders that are to be delivered outside Canada. However, customs duties, taxes and other fees might apply. Those fees are to be paid by the client.
ARTICLE 9 — RETURN POLICY
For hygiene reasons, there are some products that we cannot refund nor exchange (bed sheets and pillowcases, for instance). Therefore, we will process each return and exchange request on a case-by-case basis. We suggest that you contact us within seven days following the reception of your order.
If your order was damaged during shipping, please contact us at info@decorhom.ca within 48 hours following reception. Please attach a picture of the damaged product and a copy of your receipt to your message. We might reach an agreement with you. However, DecorHom does not commit to coming to an agreement with a client.
If we mistakenly sent you the wrong item, please contact us at info@decorhom.ca. We can send the item ordered free of charge. If this item is out of stock, we will issue a credit note on your account.
ARTICLE 10 — CANCELLATIONS AND MODIFICATIONS
All orders are final sales and cannot be cancelled nor modified.
ARTICLE 11 — BILLING ACCURACY AND ACCOUNT INFORMATION
We reserve the right to refuse any order. We may limit quantities or cancel orders per person, per home, or order at our sole discretion. These restrictions could apply to purchases from the same account, from the same credit card, or from clients who use the same shipping or billing address. If we decide to cancel or modify your order, we might try to contact you by email, by your billing address or on the phone number that appears on your order form. We reserve the right to limit or forbid orders that we suspect to come from dealers, merchants, or suppliers.
You agree to write up-to-date, complete, and accurate order information and to update your account information every time you place an order on our online shop. You commit to regularly updating your account information, including email address, credit card numbers and expiration dates, so we can proceed with your orders or contact you if necessary.
For more information, please refer to article 9: Return Policy.
ARTICLE 12 — OPTIONAL TOOLS
We might give you access to third-party tools upon which we have no control or influence, nor do we make follow-ups about them.
You acknowledge and accept that we give access to such tools as it is, and according to availability. We do not guarantee, represent, impose terms of any sort, nor ask for approval for the use of these tools. We do not grant legal responsibility from or linked to the use of optional third-party tools.
When using optional tools available on our website, you do so at your own risk and discretion. If so, you should peruse the terms of use of the third-party providers concerned.
In the future, we might offer new services and functionalities on our website, including new tools and resources. Those new services and features will also be subject to our Terms of Sale and Terms of Use.
ARTICLE 13 — THIRD-PARTY LINKS
Some of our content, products and services available via our Service might involve items from third parties.
Links from third parties on this website might redirect you to sites of third parties that are not our affiliates. We have no obligation to examine nor to evaluate the content and accurateness of those websites. We do not guarantee, nor do we take responsibility for any content, website, product, service or other features to which third-party sites give access.
We do not take responsibility for damage or injury linked to purchasing or using goods, services, resources, content, or any transaction involving third-party websites. Please read policies and terms of use of the third parties carefully and make sure to understand them before you make any transaction. If you have any complaints, claims, concerns and questions about third-party products, you must submit it to third parties.
ARTICLE 14 — COMMENTS, SUGGESTIONS AND OTHER PROPOSITIONS FROM USERS
You may, upon our request, share specific content with us (for a contest, for instance). You may also send creative ideas, suggestions, propositions, plans or anything else without us asking for it – on our website, by email, by mail, or in any other way (“comments”). If you do so, you give us the right to edit, copy, publish, pass out, translate and use in any way on other media all comments you send to us at any time and without restriction. We do not have to (1) guarantee the confidentiality of comments; (2) pay compensation to anyone who shares comments with us; (3) answer comments.
We might, but we have no obligation to monitor, modify or delete content if we believe it is illegal, offensive, threatening, abusive, libellous, pornographic, obscene, or objectionable in any other way. We should do so, at our sole discretion, if we judge that it contravenes intellectual property or our Terms of Sale and Terms of Use.
You commit to writing comments that do not infringe third-party rights – including copyright, registered trademarks, privacy, personality or any other human right or property right. You agree that your comments will not include illegal, offensive, threatening, or obscene content. You also agree that it will not contain computer viruses or any other harmful software that could affect the operations of our Service and any other related website. You are not allowed to use a fake email address, pretend to be someone else, try to mislead anyone about the source of your comments. You are entirely responsible for all comments that you share, and you are responsible for the accuracy of your comments. We do not take responsibility for comments that you or any other third party publish.
ARTICLE 15 — PERSONAL INFORMATION
Personal information that you share in our online shop is subject to our Privacy Policy. You may read our Privacy Policy.
ARTICLE 16 — MISTAKES, INACCURACIES AND OMISSIONS
Misprints, inaccuracies, and omissions might sometimes appear on our website or in the Service. These mistakes could relate to products, prices, sales, offers, shipping fees, shipping time and availability. If any information in the Service or another related website is inaccurate, we reserve the right to: correct any mistake, inaccuracy or omission; modify or update information; cancel orders. We may do so at any time and without notice, even if you have already placed an order.
We have no obligation to keep up to date, modify or clarify information in the Service or any related website. This condition includes, but is not limited to, information about prices, except if required by law. You cannot consider any specific date appearing in our Service or a related website to ascertain that information in our Service, or another site, was modified or updated.
ARTICLE 17 — PROHIBITED USES
Adding to the restrictions stated in the Terms, you are not allowed to use this website and its content: (a) for illegal purposes; (b) to encourage someone to act against the law; (c) to break any law or local policy, or any international, federal, provincial or state regulation; (d) to infringe our intellectual property or that of a third party; (e) to harass, to abuse, to insult, to hurt, to defame, to traduce, to denigrate, to intimidate, to discriminate against gender, sexual orientation, religion, ethnic origin, race, age, national origin or disability; (f) to share false or misleading information; (g) to upload or transmit viruses or any other type of harmful data or software that could affect the operations of our Service and any other related or independent website or the Internet; (h) to collect or to share personal information of others; (i) to spam, to phish, to divert a domain, to extort information, to scan, browse or explore the web (or any other source); (j) for obscene or immoral use; (k) to violate or subvert our Service security measure or that of another website or the Internet. We reserve the right to cancel your access to the Service or that of a related website when you break prohibited uses.
ARTICLE 18 — GUARANTEE EXCLUSIONS AND LIMITATION OF LIABILITY
We do not guarantee, nor do we pretend that your use of the Service will be uninterrupted, fast, secured, and without error.
We do not guarantee that the use of the Service will result in an accurate and reliable outcome.
You agree that, from time to time, we might delete the Service for an indefinite length of time or cancel the Service at any time and without notice.
You expressly agree that your use of the Service, or your inability to use it, is at your own risk. We give access to the Service and other products and services via the Service as it is, and according to availability (except if we explicitly mention another condition). We do not guarantee, represent, abide by terms of any sort, explicit or implicit, including all implicit marketing, quality, specific usage adaptation, durability, certificate, or infringement free warranties.
DecorHom and our executives, managers, employees, partners, agents, contracting parties, trainees, suppliers, service providers and franchisors do not take responsibility for: injury, loss, claim, immediate or incidental damage, subsidiary, punitive or unusual damage, consequential damage or any other type of damage. This condition includes, but is not limited to, profit or income loss, loss of savings, data loss, replacement costs and other damages, whether it would concern a contract, be tortious (also when involving negligence), involve responsibility, resulting from your use of the Service or another product. This includes, but is not limited to, content mistake and omission, loss or damage resulting from the use of the Service and any content or product put online, transmitted, and made available in another way on the Service, even when you have been warned that such problems could happen. Some states and some jurisdictions do not allow to exclude or to limit consequential and subsidiary damage responsibility. Therefore, our liability is limited to the maximal extent permitted by the law.
ARTICLE 19 — INDEMNIFICATION
You agree to indemnify, defend and protect DecorHom and our parent company, subsidiaries, members, partners, managers, executives, agents, contracting parties, franchisors, service providers, subcontractors, suppliers, trainees, and employees when any claim or demand, including reasonable lawyer fees, is made by a third party and resulting from your breaking of our Terms of Use and Terms of Sale or documents it refers to, or if you infringe any other law or the rights of a third party.
ARTICLE 20 — SEVERABILITY
If a provision of the Terms of Sale and Terms of Use were considered illegal, void or inapplicable, this provision would still be valid to the extent allowed by the law, and the inapplicable part will be ignored. The severing will not affect the validity or the applicability of any other provision in these Terms.
ARTICLE 21 — RESCISSION
After the rescission of this agreement, obligations and responsibilities incurred by all parties will stay in effect in all its meanings.
The Terms are effective until this agreement is terminated by you or not. You can terminate this agreement at any time by telling us that you do not want to use our Services anymore, or when you stop using our website.
At our sole discretion, if we judge that you fail, or if we suspect that you have been unable to comply with our terms and conditions, we could terminate this agreement at any time without notice. However, you would still be liable for the sum of expenditures up to the termination date (including the termination date), and we could block your access to our Services (or to any part of it).
ARTICLE 22 — COMPLETENESS OF THE AGREEMENT
If we fail to enforce or comply with some of the rights and provisions of the Terms, the act of failure does not imply the rescission of these rights and provisions.
Those Terms of Use and Terms of Sales and any other operation policy published on this website and concerning the Service sum up the agreement between you and us, regulate your use of the Service, and substitute all former and actual communications, propositions and agreements, oral or written, between you and us. This includes but is not limited to all previous versions of the Terms of Sales and Terms of Use.
Any ambiguity concerning the interpretation of the Terms of Sale and Terms of Use should not disadvantage the writer party.
ARTICLE 23 — GOVERNING LAW
The Terms of Sale and Terms of Use and all discrete agreement through which we provide services are governed and interpreted by the laws of the Province of Quebec, judicial district of Kamouraska Rivière-du-Loup.
ARTICLE 24 — MODIFYING THE TERMS OF SALE AND TERMS OF USE
You can refer to the latest version of the Terms of Sales and Terms of Use at any time on this page.
At our sole discretion, we reserve the right to update, modify, or replace any part of the Terms when we update or modify our website. You have the responsibility to visit our website regularly for modifications. You agree to modifications when you access, and you use our site after any modification of the Terms is posted.
ARTICLE 25 — CONTACT INFORMATION
Contact us by email at info@decorhom.ca or by phone at 418-851-2040if you have questions about the Terms of Sale and Terms of Use.